TESTIMONIALS
"In the short time my mum has been at Dovecote she has settled in. The staff I can't say enough how excellent the staff are this has helped my mum settle in. The staff inform me about how mum has been. Just knowing how safe my mum is gives me peace of mind." Ms G, Daughter of Resident, December 2023
"Dovecote View is first class. The staff are friendly and attentive. I am kept informed of any issues regarding Mum's health and well-being. The home itself is very well maintained and kept scrupulously clean. The gardens are a particular attraction with a number of areas for residents and guests to enjoy the outdoors in a safe and secure environment. Mum enjoys the meals and the family days are particularly enjoyable with a great spread provided by the hard working catering staff. I would have no hesitation in recommending Dovecote View." Mr C, Son of Resident, November 2023
"My mum has been a resident for over a year now and I honestly rate Dovecote as 7 stars. They cater to all mum’s needs whenever she asks and go above and beyond in all areas. They keep close communication with us and it never feels like we’re bothering them if ever we have a question. They spot any changes in Mum and respond quickly and appropriately. Honestly, every member of staff is just amazing. They have a full activity itinerary which they email to us every month including outings, pamper sessions, entertainment, films and Sherry and so much more. We are often invited to celebrate with them. The food is amazing and adaptable to residents' preferences. They have regular reviews with the residents and their relatives to see if there’s anything they can improve and have already done ‘special’ days for each resident personal to them. They have a close relationship with the local GP practice who always respond quickly - I literally cannot fault Dovecote at all - seriously thank you." Ms G, Daughter of Resident, September 2023
"I cannot recommend Dovecote View highly enough. It is an exemplary establishment with superior management and a wonderful, friendly but always professional and informed team of staff who consistently go above and beyond to personalise and adapt care according to the individual resident's ever-changing needs. I know that Mum is in the safest and most caring hands through her awful dementia journey. Cannot fault the level of communication regarding Mum and the ongoing strive to keep achieving her best possible welfare even on the most challenging of days. Grateful to every Dovecote care provider for all that they do and give to our special loved ones, their passion to exceed is evident." Ms F, Daughter of Resident, June 2023
"Truly the best care home there is, I feel like I am being waited on hand and foot. The food is smashing, it's the highlight of my day. The entertainment is lovely, The carers are lovely, all of them. They are very patient and caring." Mrs G, Resident, June 2023
"I went to Dovecote to spend the special coronation lunch with my uncle. It was joyous, it is so lovely and reassuring for me, as my uncle's deputy, trustee and one of his surviving family that he is such an integral part of a loving family that cares for him and enjoys having him there. Seeing the interaction between the staff and my uncle is wonderful. I felt reassured and rejuvenated!" Mr B, Nephew of Resident, May 2023
"It is such a difficult time when trying to find residential care for your family. I looked at several places, however, Dovecote View was in a different league. The staff team are wonderful and many have been with Dovecote for years. I can walk in and ask any member of staff how my father is and they can instantly tell me all about his day. They build fabulous relationships with residents and know every resident really well, they are compassionate on difficult days and fun and encouraging on good days. There is person-centred care at the heart of this dedicated hard working team. They work hard to establish good relationships with families and create an opportunity to work collaboratively and support families and residents with every aspect of care.
Having learned through a difficult previous placement what bad care looks like, I recognise and appreciate the safe compassionate approach at Dovecote. My father has a safe and happy home and I feel part of the Dovecote Community." Mrs G, Daughter of resident, May 2023
"Dovecote View were really responsive to taking my father in on a respite basis and have been outstanding at caring for him over the last four weeks. I am only moving him as my mother wants to live with him in a different home; otherwise, I would be really happy to leave him at Dovecote View. The management and staff have been brilliant. Thank you!" - Mr H, Son of Resident, September 2022
"Dovecote View is very much a family-run care home with a warm and friendly atmosphere. The staff are caring and dedicated and have worked tirelessly through the pandemic, caring for residents and keeping relatives well informed. The food is excellent and cooked on the premises. The home has been newly extended to a high standard offering more facilities to the resident, and the garden has been newly landscaped which the resident can enjoy. But it is the manager and staff that make this care home truly exceptional." - Mrs L, Daughter of Resident, May 2021
"When visiting my aunt, the home always had a peaceful but cheery, warm atmosphere. The staff were friendly and helpful, offering a refreshment. My aunt was happy, settled and well cared for. The staff always knew exactly how she was and gave an overview of how she was. There were regular outings for residents. A staff member supported my aunt at a family wedding so she could attend. When I rang to see how my aunt was they would pass the phone to her for a chat. It's a lovely, homely place with lovely staff' - Mrs H, Niece of Resident, February 2021
"At all times the staff at Dovecote View are calm and smile. Whoever answers the phone is always helpful, polite and reassuring. My relative could not be better looked after. During the extreme difficulties that this year of Covid 19 has put upon everyone. Dovecote View has been exemplary in all matters. Communication about all plans and measures put in place have been swift and without confusion. At each visit, my relative is well dressed, at ease and generally enjoying the days, even if they are a shadow of their former self in terms of mental ability. The communal rooms and bedrooms alike are fresh, clean and spacious with many thoughtful details added to make the spaces feel pleasant. A lot of caring, well qualified, kind people staff this home and our family couldn't ask for more. Thank you." - Mrs T, niece of resident, November 2020
"My mother in law has been a resident of Dovecote View for a number of years until her death just before Christmas 2019, throughout the years she has been a resident she had first-class care from all the staff just like a 5-star hotel, the food was of a very high standard and catered for all persons. She was a diabetic so her meal intakes catered for this. All of the care and attention she received no doubt prolonged her life. The family would like to thank all of the staff and manageress for looking after her, we would personally recommend this care home for anyone considering a relative who needs this type of care." - Mr M, Son in law of resident, January 2020
"My father received excellent care and was happy and made welcome by all. First class." - Mr U, April 2019
"All the well-trained staff are friendly and treat all residents with dignity and respect. Relatives are always greeted with a smile and a chat and staff are always available to discuss any aspects of their relative's care, be it personal, medical or dietary. Menu choices are wide and varied. All food is prepared and cooked on site by a very knowledgeable team, with all dietary needs catered for. Activities are wide and varied, including outings and visits from a local primary school. A happy and caring atmosphere is always apparent, a real home from home." - Mrs S, Daughter of Resident, February 2019
"I think this home is outstanding, a really lovely home, with wonderfully attentive staff and I would definitely recommend this home to other people. My friend is very happy here and speaks so highly of all the staff looking after her. The food has been very good whenever I have attended an event and the welcome I get is always very friendly." - Ms S, Friend of Resident, February 2019
"Mum has been in Dovecote View for more than a year. The staff are attentive, caring, polite and the manager is an example to us all of impeccable manners and patience. The building is being updated but is modern, bright and spotlessly clean. The managers family are employed at the home which makes for a cosy family atmosphere. Any concerns we have had have been dealt with sensitively and with every care for mums happiness. Mums health has transformed since she has been there. I would recommend this home it is outstanding." - Mrs M, Daughter of resident, November 2018.
"Moving from one care home to another is never good for somebody with dementia but the 'homely' feeling of Dovecote View has made that transition easier for Mum.
The home is comfortable and the staff kind and considerate. The staff keep us well informed and we feel happy knowing she is warm and well cared for. Thank you to all the staff and managers." - Mrs H, Daughter of resident, October 2018.
"Lovely staff and beautiful grounds. My friend is happy, healthy and well looked after. Staff go above and beyond and are really welcoming. I am impressed with the whole home; from the activities that I have seen going on when visiting, to the friendly staff, and approachable manager. I have even joked about putting my name down on the waiting list!" - Mrs W, Friend of resident, August 2018.
"I have visited a lot of care homes and Dovecote View is by far the best I have seen. The building sits in very pleasant surroundings and is light, well maintained and spotlessly clean. It is currently undergoing building work, not to cram more residents in, as I expect many care homes would but to make it a better place in which to live.This is a very well managed care home, where the staff are competent and kind, carrying out their varied (and, let's face it, sometimes challenging) roles with compassion, patience and good humour. Dovecote View is a care home which actually does care and I highly recommend it." - Mrs S, Daughter of resident, March 2018.
"Although my mother's stay was short, she was shown the utmost kindness and care. The home is clean, tidy and the atmosphere welcoming. The staff were friendly and attentive, nothing was too much trouble. Her room was ideal, and definitely represented excellent value for money. We also appreciated the updates and very good communication regarding health concerns, however minor" - Mrs G, Daughter of Resident, September 2017.
"The Dovecote provided my grandmother with a true 'home'. From an outstanding level of care, to excellent facilities, the care home always treated my grandmother with compassion and respect. The staff are what makes this home exceptional" - Ms F, Granddaughter of Resident, February 2017.
"I am really happy that my Grandmother is here and that she is safe and well cared for. It is a lovely home, spotlessly clean with a cosy feel. The staff are professional, helpful and kind and have not only looked after my grandmother but my mother, also, when she visits" - Ms L, Granddaughter of Resident, February 2017.
"Dovecote is a very nice residential care home to be in. The staff and management are very good and friendly. I have been in here two years and have nothing to complain about" - Mrs T, Resident, January 2017.
"It's quite simple. They are excellent. The team looks after my grandfather's requirements, both mental and physical and they are in regular contact with me. The home is clean, welcoming and professionally run. Most important of all, my grandfather is happy" - Mr M, Grandson of Resident, November 2016.
"I just wanted to send my sincere thanks and best wishes to all the staff at Dovecote View for everything they did for my Aunt. I know she greatly appreciated it, which she said on several occasions, and was very happy at Dovecote View" - Mrs P, Niece of resident, October 2016.
"Just a huge thank you to you all for all your support and kindness to Dad and family, particularly over two difficult weeks. You are a great team and a wonderful group of people and we appreciate everything you do for us." - Ms T and family, April 2016
"My mother was a resident of Dovecote view for 5 and a half years before her death there in October. Over that time her mental and physical health declined steadily. I found the staff to be very caring to my mother's welfare and made many extra efforts to accommodate her declining health. She was always clean, well dressed and well fed. I was always impressed with how much the staff cared for my mother and how much time they devoted to her. Living in America, I was never worried about my mother's care which was a huge relief to me." - Mr D, son of resident, December 2015
"Highly recommended; not only for day care people like my wife, great residential as well. Everyone who works here is very a obliging and nothing is too much trouble." - Mr J, husband of resident, September 2015
"With both my mother and aunt having been in several care homes, Dovecote View is by far the best. I rate all their care and facilities very high. Very young manager, absolutely superb." - Mr L, nephew of resident, August 2015
"Recently we had to make the decision to accommodate my mother in law into a care home namely for her own safety and wellbeing , we chose Dovecote view in westhampnett, I must say when we my wife and myself visited the care home to view the facilities we were pleasantly surprised how nice it was, the manageress met us and showed us around a very nice and very helpful young lady full marks to her she and the staff are very professional and the facilities are like a five star hotel I would recommend this care home to anyone in the same situation as ourselves" - Mr M, Son-in-law of resident, March 2015
"Recommended. A very good example of it's type. Staff very responsive to requests" - Mr D, Resident, December 2014
"The best of many homes we visit" - R N, Visitor, November 2014
"My mother received end of life care here after living at Dovecote for 3 years. The enthusiasm, care of patient and relatives, is second to none. They go the extra mile to help, alert and find out more info to help residents. We were delighted that mum could remain in such a friendly and caring environment until she died." - Mr C, Son of Resident, July 2014
"I don't know where to start to thank you ALL for all the wonderful care you have given our dearest Mummy, over the past three years. You have been so patient, kind and thoughtful. From the beginning, we knew that she was in good hands. We always received such a wonderful welcome when we came to visit her, both from the staff and residents; a sure sign of happy people" - H, R, & J, Family of a Resident, May 2013.
